General Terms and Conditions

1 Scope of application
These General Terms and Conditions (hereinafter "GTC") apply to all orders placed via the online store [https://swiss-indonesia-edel.redesign-omgroup.ch](https://swiss-indonesia-edel.redesign-omgroup.ch). If you (hereinafter "you" or "customer") purchase products via the online store, the contract is concluded between you and Swiss Indonesia Edel AG. By submitting an order, you expressly agree to the GTC. All orders are processed by Swiss Indonesia Edel AG solely on the basis of these GTC. Deviating and/or supplementary agreements require the express written consent of Swiss Indonesia Edel AG.

2 Orders and deliveries
With your order you accept our terms of delivery and payment. Orders are usually dispatched within 1 to 3 working days after receipt of payment. There is no minimum order value. We expressly reserve the right to make product range restrictions.

3 Prices, shipping and customs costs
The prices include value added tax (VAT). Shipping costs are not included in the prices quoted; they will be charged additionally. For deliveries within Switzerland and Liechtenstein, a flat-rate shipping fee of CHF 9.90 is charged. Special requests (e.g. express shipments) will be charged additionally. For deliveries outside Switzerland and Liechtenstein, the actual shipping costs will be charged. Customs charges may also be incurred for goods exported abroad, which are to be borne by the customer.

4. payment
We accept Mastercard, Visa, TWINT and PayPal. When paying by credit card, the total amount of the order including VAT and shipping costs will be charged on the day the order is received. For credit card payments, you will be automatically forwarded to the payment provider of Swiss Indonesia Edel AG after completing the order. You enter your credit card details on a secure connection directly on the payment provider's homepage. No credit card details are stored by Swiss Indonesia Edel AG. The card will be charged including shipping costs and VAT.

5. return
Delivered articles will not be taken back. In the case of obvious defects, the purchase price will be reduced or a replacement delivery will be made at the customer's request.

6 Notification of defects
The condition of the goods received must be checked immediately upon receipt. After 5 days from receipt of the goods, the delivery shall be deemed to have been approved. No compensation shall be paid for damage resulting from improper storage and/or improper use or consumption.

7 Liability
Swiss Indonesia Edel AG accepts no liability in the event of undeliverable or delayed delivery of products due to an incorrectly declared delivery address, absence of the recipient and/or customs problems (export).

8. price changes
Prices are subject to change without notice.